Our LED neon comes with a 1 year warranty (usually 1–2 years) on the neon & 4 years on the transformers. If part of the sign fails:
Contact us for troubleshooting
Replacement parts or modules may be available
For major issues, a replacement sign may be offered under warranty

Send us a clear photo, approximate dimensions, quantity, location, your logo or artwork and the date you need it by. If there are site drawings or brand guidelines, include those too. You don’t need to have every detail solved – send us what you have and we can work through the rest with you.

Production time is usually 10–15 business days, depending on complexity. Add 2–5 business days for shipping within Australia if required. Rush services may be available.

Send us a clear photo, approximate dimensions, quantity, location, your logo or artwork and the date you need it by. If there are site drawings or brand guidelines, include those too. You don’t need to have every detail solved – send us what you have and we can work through the rest with you.

Yes. We can also offer installation if required:
All Australian states and territories
With options for express or insured delivery
Local pick up is also available

Yes. Our design team can work from your logo, brand guidelines, photos and the space available. My preference is to design around how the sign will actually be viewed rather than simply make the logo as large as possible.

LED neon: Made from flexible silicone tubing with embedded LEDs; it’s more energy-efficient, durable, and safer (no gas or glass). Traditional neon: Made from glass tubes filled with gas (e.g., neon or argon); more fragile, uses more energy, and can get hot. 99% of the custom neon signs today use LED neon flex due to its modern benefits. If you’re deciding between the two, tell us where it is going and what result you want. We will happily recommend the simpler option when it is genuinely the better fit.

Signs are carefully packed in:
Foam-lined boxes
Bubble wrap and protective film
Pre-tested before dispatch
Fragile stickers and tracking is included.

Yes. We like customers to see and approve the artwork before production. It is much easier to change scale, layout or colour on screen than after the sign has been made.

Retail shopfronts & window displays
Bars, cafés, and nightclubs
Hair & beauty salons
Gyms & fitness studios
Wedding décor and events
Interior décor for homes or offices
Photo walls and brand activations

Because the sign is custom-made, returns are not accepted unless:
The sign arrives damaged
It is faulty or not as described

Yes, depending on the product and project. We can manufacture for delivery around Australia and can also coordinate installation where required. For larger rollouts, talk to us early so freight, packaging and site access are built into the plan.