Yes, where required we can incorporate compliant Braille and tactile signage into the broader system. We treat statutory accessibility signs as part of the wayfinding family so they don’t look like unrelated additions.

Yes, particularly where destinations or information change regularly. But I wouldn’t use digital just because it is available. Static signage is often faster to read and requires no software or power, so we use digital where it genuinely adds flexibility.

Wayfinding signage helps people understand where they are, where they need to go and how to get there. That sounds simple, but on a large site poor wayfinding creates frustration very quickly. We look at the whole journey rather than just producing individual arrows and signs.

It depends heavily on the size of the site, number of destinations, materials, design work and installation. A small office directory is completely different from a hospital or campus system. Send us plans or photos and we can help define the scope before trying to price it.

Almost any site where a visitor has to make decisions can benefit from wayfinding: hospitals, aged care, schools, universities, offices, shopping centres, industrial sites, car parks, sporting venues and multi-building facilities. The more unfamiliar the visitor is with the site, the more important the system becomes.

A small system can move quickly, while a large site may need surveys, schedules, stakeholder approvals, prototypes and staged installation. If the signage is tied to a building opening or handover, tell us that date at the start so we can work backwards.

We start with how people actually arrive and move through the site. Entrances, decision points, destinations, lifts, stairs, amenities, car parks and exits all matter. My preference is to walk the site or work from a good plan and identify where someone genuinely needs information rather than putting signs everywhere.

Too much information, inconsistent destination names, signs placed after decision points, arrows that are ambiguous and trying to solve a confusing site with more signs instead of a better system. We try to simplify before we add.

A directory tells you what destinations exist and often where they are located. Wayfinding signs then guide you from one decision point to the next. They work best as one system, with consistent names, colours, arrows and terminology.

Plans are ideal, but they are not essential. Send us a site map or photos, a list of key destinations, any existing signage standards and the main problems visitors are having. From there we can work out whether a site survey is the next step.

Put them where people have to make a decision, not after the decision has already been made. That sounds obvious, but it is one of the most common mistakes we see. We consider viewing direction, distance, obstructions and how quickly a visitor needs to understand the message.

Usually less than people initially want. A directional sign needs to be understood quickly. We prioritise destination names, clear arrows and a logical hierarchy rather than trying to list every possible room on every sign.